看BBC學英文

昨天版工買了「讀者文摘」來看，發現這個月的書裡也有關於抱怨的報導。

雜誌裡的故事都是在討論平凡小民們如何集合眾人的力量打敗了惡質的大企業。

其中一人還挑戰了澳洲電信業界的龍頭呢。

我超想學他的。

最近對3G的服務很不滿意 !!!!

有人也跟我一樣嗎 ?

不論想不想抱怨，都來對一下上週的答案吧~~

Click here for the news. / 點這聽新聞。

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(二)  聽力填空題

1.  Ugh, this coffee is disgusting ! That cafe over the road serves the worst coffee!

2.  But first, this week's question for you Alice, is: According to the Wall Street Journal, what was the cause of most airline complaints in the US in 2010?

3.  A formal complaint is a written document of your complaint.

4.  A television programme called 'That's Life!' was regularly broadcast in the UK from the early 1970s right up to the 1990s.

5.  So here's the programme's host, Esther Rantzen, who says that being able to complain is a fundamental democratic right.

(三)  聽力問答題

1.  What two ways are mentioned in the text as mondern ways to complain ?

So if an organisation has annoyed you and you're riled up, you can now complain using new technology,

such as email or Twitter, so it's much easier to complain now than it used to be.

2.  What benefits did the show 'That's Life!' bring ?

It made sure that people weren't ripped off, and encouraged people to complain if they were.

3.  What event in 2010 caused a lot of cancelled flights ?

Often, lost luggage is the main cause of complaints throughout the year, but you'll remember that in 2010, with the ash cloud and some very extreme weather, there were lots and lots of cancelled flights, so it's not very surprising that was the major cause for complaint.

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想看著稿子再聽一次的粉絲們，按下面的連結喔。

http://wsdownload.bbc.co.uk/learningenglish/pdf/2011/07/110720155157_110720_6_minute_english_complaining.pdf

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