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大家是勇於表達自己不滿的人嗎 ?

我是 !!

因為我覺得有很多人都在努力的盡求完美，但就是有一些不認真的人拖跨了團隊，不抱怨一下會看不下去。

所以...我算奧客吧~~~

今天來聽聽英國人對抱怨的態度。

你覺得他們愛不愛抱怨呢 ??

Click here for the news. / 點這聽新聞。

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(一)  重點單字

1.  Make a fuss  =  大驚小怪、小題大作

2.  Make a scene  =  當眾大吵大鬧

3.  Annoy  [v.]  =  惹惱某人、使某人不開心

4.  Irritate  [v.]  =  使某人發怒、使某人煩躁

5.  Formal complaint  =  正式的抱怨 ( 通常以信件呈現 )

6.  Rile up  =  發怒、生氣

7.  Grasp the nettle  =  勇敢地處理棘手問題、迎著困難上

**字面上的意思為「抓住蕁麻」**

(二)  聽力填空題

1.  Ugh, this coffee is __________ ! That __________ over the road serves the worst coffee !

2.  But first, this week's question for you Alice, is: According to the __________ __________ __________, what was the cause of most airline complaints in the US in 2010?

3.  A formal complaint is a __________ __________ of your complaint.

4.  A television __________ called 'That's Life!' was regularly __________ in the UK from the early 1970s right up to the 1990s.

5.  So here's the programme's __________, Esther Rantzen, who says that being able to complain is a fundamental __________ right.

(三)  聽力問答題

1.  What two ways are mentioned in the text as mondern ways to complain ?

2.  What benefits did the show 'That's Life!' bring ?

3.  What event in 2010 caused a lot of cancelled flights ?

(四)  討論題

Have you complained recently ?

Tell us what happened.

Did the service improve after you complained ?

Do you regret complaining ?

I haven't complained recently.

Maybe it's because I'm getting older and just can't bother arguing with another person

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